(as of November 1st, 2021)

As part of our data protection declaration, we inform our customers and visitors to our website about the collection and processing of personal data by us. Personal data is all data that can be related to an identified or identifiable natural person, for example names, addresses, e-mail addresses, but also user behavior.

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1. Who is responsible for data processing?

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MOE CHARLIE
At Pfinztor 50
76227 Karlsruhe
Telephone: +49 170 3565946
Email: info@moecharlie.com

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2. On what legal basis do we process personal data?

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We process personal data in accordance with the provisions of the European General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).

The data can be processed in accordance with Art. 6 DS-GVO
- on the basis of consent,
- to fulfill contractual obligations or pre-contractual measures,
- in the public interest or
- insofar as the processing is necessary to safeguard the legitimate interests of the person responsible or a third party, unless the interests and fundamental freedoms of the person concerned, which require the protection of personal data, prevail. A legitimate interest exists in particular in the establishment of a contract with economic obligations, such as the conclusion of a purchase contract.

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3. What data do we collect and process when you visit our website?

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If you visit our website for informational purposes, i.e. if you neither register nor provide us with any other information, we only collect the personal data that your browser transmits to our server (the so-called "server log files"). The following data is technically required for us to display our website to you:

– the IP address
– the date and time of the request
– the time zone difference to Greenwich Mean Time (GMT)
– the exact content of the request (the specific page)
- the access status/HTTP status code
– the amount of data transferred in each case
– the source/website from which the request comes
– the browser you are using
– the operating system used and its interface
– the language and version of your browser software.

The processing takes place in accordance with Art. 6 Para. 1 f) DS-GVO to ensure a smooth connection to our website, to ensure comfortable use of our website, to evaluate system security and stability and for other administrative purposes.

Under no circumstances do we use the collected data for the purpose of drawing conclusions about your person

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4. What data do we collect and process when using our online shop?

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If you send us an inquiry or would like to order goods in our online shop, we need and process certain data, such as information about the order you have selected or made, your address and e-mail address and the selected method of payment. You have the option of voluntarily providing us with additional information such as a telephone number, for example to enable us to contact you more quickly.

You can voluntarily create a customer account through which we can save your data for future purchases. When you create a customer account under "My Account", the data you provide will be revocably stored for the period of the customer account's existence. The legal basis for this can be found in Art. 6 Para. 1 a) GDPR.

We process the data provided to us for the execution of the contract, depending on the desired payment method for a pre-contractual check and for any processing of warranty claims. The legal basis for this can be found in Art. 6 Para. 1 c) and f) GDPR.

In addition, the service providers we use (such as logistics companies, payment brokers) receive the necessary data about you or your order. Depending on the chosen payment method, we also carry out credit checks. Without correct information on personal data, we can either not accept orders at all or only with a limited selection of payment methods.

As part of the operation of our company, we process your data using our IT systems. In some cases, we use external service providers to process your data. These have been carefully selected and commissioned by us, are bound by our instructions and are regularly checked.

We can also process the data you provide in order to inform you about other interesting products from our portfolio or to contact you on specific occasions.

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5. How do we collect and process data for inquiries or notifications by post, fax, e-mail or via a contact form?

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If you send us inquiries or messages by post, fax, e-mail or via a contact form which relate to orders, we will save your inquiry or message as well as our answer as part of our commercial and tax retention obligations as correspondence with the respective order or to your customer account.

For other inquiries or communications by post, fax, e-mail or via a contact form, we use your personal data provided in the request exclusively to answer your request, but do not subsequently save your request and the personal data provided in the request.

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7. How long do we store personal data?

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The duration of the storage of personal data is based on the respective statutory retention period. In particular, there are obligations under commercial and tax law to archive data from completed transactions for the duration of the statutory retention periods. The legal basis for the corresponding use of data is Art. 6 Para. 1 c) GDPR.

After expiry of the respective statutory retention period, the corresponding data will be routinely deleted if they are no longer required to fulfill or initiate a contract and/or we have no legitimate interest in continuing to store them.

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8. What rights do persons affected by the data processing have?

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The applicable data protection law grants our customers and visitors to our website the following rights with regard to their personal data:

1. A right to information according to Art. 15 DS-GVO
   You have the right to request confirmation from us as to whether personal data relating to you are being processed. If this is the case, you have the right to information about this personal data and to information about
   - the processing purposes,
   - the categories of personal data being processed,
   - the categories of personal data being processed,
   - the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations,
   - if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration,
   - the existence of a right to correction or deletion of the personal data concerning you or to restriction of processing by the person responsible or a right to object to this processing,
   - the existence of a right of appeal to a supervisory authority,
   - if the personal data is not collected from you, all available information about the origin of the data or
   - the existence of automated decision-making, including profiling
   to.

2. A right to correction according to Art. 16 DS-GVO
   You have the right to demand that we correct any incorrect personal data concerning you without delay.

3. A right to erasure in accordance with Art. 17 GDPR
   You have the right to request us to delete your personal data under the conditions of Art. 17 Para. 1 GDPR. However, this right does not exist in particular if the processing is necessary to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or defend legal claims.

4. A right to restriction of processing in accordance with Art. 18 DS-GVO
   You have the right to demand that we restrict the processing of your personal data if - we have checked the accuracy of your data, which you dispute, - you refuse to delete your data due to inadmissible data processing and instead restrict the processing of your data - we no longer need the personal data for the purposes of processing, but you need this data to assert, exercise or defend legal claims or - if you have lodged an objection for reasons arising from your particular situation, for as long as it is not certain whether our legitimate reasons prevail.

5. A right to data transferability according to Art. 20 DS-GVO:
   You have the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request transmission to another person responsible, provided that the processing is based on consent or on a contract and the processing done using automated procedures.

6. A right to revoke granted consent in accordance with Art. 7 Para. 3 DS-GVO
   You have the right to revoke your consent to the processing of your personal data at any time. You will not incur any special costs (apart from transmission costs according to the basic tariffs of your provider).
   The revocation of your consent does not affect the lawfulness of the processing carried out on the basis of the consent until revocation.

7. A right to complain according to Art. 77 DS-GVO
   You have the right to lodge a complaint with a competent supervisory authority, in particular in the member state of your place of residence, your place of work or the place of the alleged infringement if you believe that the processing of your personal data violates the General Data Protection Regulation.

9. What provision of personal data is required?

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In our online shop we can either not accept orders at all or only with a limited selection of payment methods without correct information of certain personal data.

10. What consent have you given us?

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You may have given us your consent to contact us for advertising purposes or certain data uses (e.g. to send you a newsletter or to display offers after logging in as a customer).
If you have given us your consent, the consent texts are stored by us and can be called up. To call up these texts, simply contact us by e-mail at the e-mail address found under Section 1 of this data protection declaration. We will then send you the requested information by email.

11. Subscription to our newsletter

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With your consent, you can subscribe to our newsletter, with which we will inform you about our current interesting offers. The advertised goods and services are named in the declaration of consent

We use the so-called double opt-in procedure to register for our newsletter. This means that after you have registered, we will send you an e-mail to the e-mail address provided, in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within 24 hours, your information will be blocked and automatically deleted after one month. In addition, we store the IP addresses you use and the times of registration and confirmation. The purpose of the procedure is to be able to prove your registration and, if necessary, to be able to clarify any possible misuse of your personal data

The only mandatory information for sending the newsletter is your e-mail address. Providing further, separately marked data is voluntary and is used to be able to address you personally.

After your confirmation, we will save your e-mail address for the purpose of sending the newsletter. The legal basis for this is Art. 6 Para. 1 a) GDPR.

You can revoke your consent to the sending of the newsletter at any time and unsubscribe from the newsletter. You can declare your revocation by clicking on the link provided in every newsletter e-mail, or by sending an e-mail to the e-mail address given under point 1 of this data protection declaration.

12. Use of Cookies

In order to make our website appealing and to enable the use of certain functions, we use so-called cookies on various pages. Cookies are small text files that are stored on your end device (laptop, tablet, smartphone, etc.) when you visit our website. Cookies are used to make our website more user-friendly and effective overall. Cookies do not damage your end device and do not contain viruses, Trojans or other malware.

Some of the cookies we use are deleted after the end of the browser session, i.e. after closing your browser (so-called transient or session cookies).

Other cookies remain on your end device and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (so-called persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individually defined extent. Persistent cookies are automatically deleted after a specified period, whereby the time until deletion can vary depending on the cookie.

We may work with third parties who help us to make our website more interesting for you. For this purpose, cookies from third-party providers are also stored on your end device when you visit our website. If we work together with the aforementioned third-party providers, you will be informed separately about the use of such cookies and the scope of the information collected in the further course of our data protection declaration.

As part of our website, we use technically required cookies, cookies for statistical and analysis purposes and cookies for advertising purposes. You can specify the cookies we use when you visit our website and change your choice of cookies at any time under cookie settings.

The technically required cookies we use are described under No. 13 in our data protection declaration, the cookies we use for statistical and analysis purposes are described under No. 14 in our data protection declaration, and the cookies we use for advertising purposes are described in No. 15 described in our privacy policy.

Please note that you can also set your browser so that you are informed each time cookies are set. You can set your browser so that you can decide whether to accept cookies or to exclude the acceptance of cookies for certain cases or in general. The cookie settings are determined in different ways in different browsers. Changing the settings regarding the acceptance or rejection of cookies is described in the help menu of each browser, which will show you how to change your cookie settings. You can also delete the stored cookies at any time with regard to the browser you are using.

Please note that if technically required cookies are not accepted, the functionality of our website may be restricted.

13. Cookies for statistical and analytical purposes

Cookies for statistical and analysis purposes help us to understand and analyze the access and precise use of our website. We set cookies for statistical and analytical purposes so that we can check whether our offers are of interest to our customers. The legal basis for the use of cookies for statistical and analysis purposes is Art. 6 Para. 1 a) GDPR.

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1. Own cookies
   We use our own cookies
   - to generate a unique ID used to generate statistical data on how visitors use the website,
   - to limit the request rate of Google Analytics,
   - to count how many times our website has been visited by different visitors,
   - to identify the user on repeated visits to our website,
   - and to register the date and time of the last visit to our website by a visitor. to.

2. Use of Google Analytics
   This website uses functions of the web analysis service Google Analytics. The provider is Google Inc. 1600 Amphitheater Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called "cookies". These are text files that are stored on your computer and that enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. If IP anonymization is activated on this website, however, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. You can prevent the storage of cookies by setting your browser software accordingly; we would like to point out to you however that in this case you will if applicable not be able to use all functions of this website in full. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install:  http://tools.google.com/dlpage/gaoptout?hl=de

14. Cookies for advertising purposes

We use cookies for advertising purposes so that we can present you with advertising that is selected for you. The advertisement can be displayed on our website, but also on other websites in cooperation with third parties. The legal basis for the use of cookies for advertising purposes is Art. 6 Para. 1 a) GDPR.

1. Own cookies
   We use our own cookies to display a range of advertising products, such as real-time offers from third party advertisers.

2. Cookies from Google
   We use cookies from Google for advertising purposes. Cookies from Google
   - are used by Google AdWords to show visitors to our website customized advertising on other websites on the Internet,
   - are used by Google DoubleClick to register and report the actions of the website visitor after viewing or clicking on one of the provider's ads, in order to measure the effectiveness of an advertisement and to display targeted advertisements to the user,
   - register a unique ID that identifies a returning user's device; the unique ID is used for targeted advertising,
   - are used for the Google login,
   - are used for Google conversion tracking, which is intended to provide insights into the direct connection between the performance of ads and commercial success,
   - should determine which ads and keywords contribute most to the success of a website,
   - are used to check whether the user's browser supports cookies.
   Information on data protection at Google can be found at:
   https://policies.google.com/privacy?hl=de&gl=de

3. Cookies from Facebook
   We use cookies from Facebook for advertising purposes.
   Facebook cookies are used by Facebook to deliver a range of advertising products, such as real-time offers from third party advertisers.
   Information on data protection at Facebook can be found at:
   https://www.facebook.com/privacy/explanation

4. ADITION technologies AG cookies
   We use cookies from ADITION technologies AG for advertising purposes.
   ADITION technologies AG cookies are used to obtain information about visitors to our website. This information is bundled into an IDString with information about a specific visitor. ID information strings can be used to target groups of visitors with similar preferences, or can be used by third-party domains or ad exchange services.
   Information on data protection at ADITION technologies AG can be found at:
   https://www.adition.com/datenschutz-plattform/

15. Use of Facebook Social Plugins

Our website uses social plugins (“plugins”) from the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins are marked with a Facebook logo or the addition "Facebook Social Plugin". If you access a website on our website that contains such a plugin, your browser establishes a direct connection to the Facebook servers. The content of the plugin is transmitted directly from Facebook to your browser, which integrates it into the website. By integrating the plugin, Facebook receives the information that you have accessed the corresponding page of our website. If you are logged in to Facebook, Facebook can assign your visit to your Facebook account. If you interact with the plugins, for example by clicking the "Like" button or making a comment, the corresponding information is transmitted directly from your browser to Facebook and stored there. The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights in this regard and setting options for protecting your privacy can be found in Facebook's data protection information. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the data transmitted or how it is used by Facebook. If you do not want Facebook to collect data about you via our website, you must log out of Facebook before visiting our website.

16. Data Security

For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to us), our website uses SSL or TLS encryption. You can tell whether an individual page of our website is transmitted in encrypted form by the closed representation of the key or lock symbol in the lower status bar of the browser you are using.

We also use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

Information on the right to object to processing in accordance with Art. 21 GDPR

You have the right, for reasons arising from your particular situation, to object at any time to the processing of your personal data, which is carried out by us on the basis of Art. 6 Para. 1 e) or f); this also applies to profiling based on these provisions.

We will then no longer process the personal data unless we can demonstrate compelling legitimate grounds for processing that outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.

If personal data is processed by us in order to operate direct advertising, you have the right to object at any time to the processing of personal data concerning you for the purpose of such advertising; this also applies to profiling insofar as it is associated with such direct advertising. If you object to the processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

Please send your objection informally to the contact details given at the beginning of our data protection declaration under point 1.